Service & Support

Availability of parts and a strict service regime is crucial to minimising downtime, increasing efficiency and driving profitability. That’s why RMGroup’s Service Team has compiled a series of preventative measures for our customers to put in place following on from the commissioning period of their new equipment.

Our highly skilled mechanical, electrical and controls engineers are strategically based around the UK to offer the best possible support and response times. This support is further enhanced with innovative technology providing remote access to our systems, and a dedicated support hotline creates the driving force behind our industry leading customer care.


All new equipment supplied by RMGroup is covered by 12 months warranty. Used equipment is supported by 6 months warranty. This covers any repair or replacement of defective parts from the date of installation.


As standard, all automated packaging systems are installed by our engineers who stay on site until your operators are comfortable to operate the systems alone. Any additional training at a later date can be provided, but is chargeable.


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Service Coverage

RMGroup have highly trained mechanical, electrical and control systems engineers across the UK. This allows us to respond rapidly to any service or support requirements either via a site visit, or remotely via our eWON system – an internet based, remote access tool.


This allows us to diagnose, respond and repair any breakdown or problem that may affect the customer and minimise expensive downtime. This peace of mind is key in continuing a strong customer relationship.

Planned Preventative Maintenance

Preventative maintenance carried out by one of our dedicated service team is essential in allowing you to minimise the risk of equipment failure and expensive production downtime.


If you are looking for a UK automation company with the best level of service and maintenance contact a member of the Service Department today.

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