Services Support & Maintenance

At RMGroup having our own in house service department allows us to ensure low response times to service call-outs. Engineering and Technical teams at our head office have a vast array of knowledge to help get you back up and running as quickly as possible. Using our eWON system we are able to fix many issues remotely. This allows us to diagnose and even repair without you having to wait for an engineer. Remote cover will vastly reduce response times allowing you to get back up and running as quick as possible whilst also reducing the associated travel and call-out costs.

For long-term care, we offer three support maintenance packages. The Bronze, Silver and Gold PPM packages allow you to personalise your care package with inclusive travel costs and performance optimisation, These include our up to 2-hour response times, reporting and can include as many as 4 service visits per year.

Preventative Planned Maintenance – PPM

• We recommend 2 x service visits per annum.
• RMGroup engineer will be dispatched within 48 hours of the initial telephone call if needed.
• 4 Hr SLA-3% Discount for all spare parts-Designated contact number for out of hours support-Full service of your equipment supplied and supported by RMGroup
• Back up of programmes taken.-Maintenance report detailing any issues found and any remedial work needed.
• Recommendations for optimising performance, longevity and safety, whilst on site.
• Advice on programming, fault-finding other related work, whilst on-site.
• Monthly summary report. includes; Average response time, total number of service calls and most reported malfunction.
• Includes all travel costs to site.